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| 10 | </style><title>Reporting bugs and getting help</title></head><body bgcolor="#8b7765" text="#000000" link="#a06060" vlink="#000000"><table border="0" width="100%" cellpadding="5" cellspacing="0" align="center"><tr><td width="120"><a href="http://swpat.ffii.org/"><img src="../epatents.png" alt="Action against software patents" /></a></td><td width="180"><a href="http://www.gnome.org/"><img src="../gnome2.png" alt="GNOME2 Logo" /></a><a href="http://www.w3.org/Status"><img src="../w3c.png" alt="W3C logo" /></a><a href="http://www.redhat.com"><img src="../redhat.gif" alt="Red Hat Logo" /></a><div align="left"><a href="http://xmlsoft.org/XSLT/"><img src="../Libxslt-Logo-180x168.gif" alt="Made with Libxslt Logo" /></a></div></td><td><table border="0" width="90%" cellpadding="2" cellspacing="0" align="center" bgcolor="#000000"><tr><td><table width="100%" border="0" cellspacing="1" cellpadding="3" bgcolor="#fffacd"><tr><td align="center"><h1>The EXSLT C library for Gnome</h1><h2>Reporting bugs and getting help</h2></td></tr></table></td></tr></table></td></tr></table><table border="0" cellpadding="4" cellspacing="0" width="100%" align="center"><tr><td bgcolor="#8b7765"><table border="0" cellspacing="0" cellpadding="2" width="100%"><tr><td valign="top" width="200" bgcolor="#8b7765"><table border="0" cellspacing="0" cellpadding="1" width="100%" bgcolor="#000000"><tr><td><table width="100%" border="0" cellspacing="1" cellpadding="3"><tr><td colspan="1" bgcolor="#eecfa1" align="center"><center><b>Main Menu</b></center></td></tr><tr><td bgcolor="#fffacd"><form action="../search.php" enctype="application/x-www-form-urlencoded" method="get"><input name="query" type="text" size="20" value="" /><input name="submit" type="submit" value="Search ..." /></form><ul><li><a href="index.html">Home</a></li><li><a href="intro.html">Introduction</a></li><li><a href="docs.html">Documentation</a></li><li><a href="bugs.html">Reporting bugs and getting help</a></li><li><a href="help.html">How to help</a></li><li><a href="downloads.html">Downloads</a></li><li><a href="../index.html" style="font-weight:bold">libxslt</a></li><li><a href="html/index.html" style="font-weight:bold">API Menu</a></li><li><a href="ChangeLog.html">ChangeLog</a></li></ul></td></tr></table><table width="100%" border="0" cellspacing="1" cellpadding="3"><tr><td colspan="1" bgcolor="#eecfa1" align="center"><center><b>Related links</b></center></td></tr><tr><td bgcolor="#fffacd"><ul><li><a href="http://mail.gnome.org/archives/xslt/">Mail archive</a></li><li><a href="http://xmlsoft.org/">XML libxml2</a></li><li><a href="ftp://xmlsoft.org/">FTP</a></li><li><a href="http://www.zlatkovic.com/projects/libxml/">Windows binaries</a></li><li><a href="http://garypennington.net/libxml2/">Solaris binaries</a></li><li><a href="http://www.explain.com.au/oss/libxml2xslt.html">MacOsX binaries</a></li><li><a href="http://bugzilla.gnome.org/buglist.cgi?product=libxslt">Bug Tracker</a></li><li><a href="http://codespeak.net/lxml/">lxml Python bindings</a></li><li><a href="http://cpan.uwinnipeg.ca/dist/XML-LibXSLT">Perl XSLT bindings</a></li><li><a href="http://www.zend.com/php5/articles/php5-xmlphp.php#Heading17">XSLT with PHP</a></li><li><a href="http://www.mod-xslt2.com/">Apache module</a></li><li><a href="http://sourceforge.net/projects/libxml2-pas/">Pascal bindings</a></li><li><a href="http://xsldbg.sourceforge.net/">Xsldbg Debugger</a></li></ul></td></tr></table><table width="100%" border="0" cellspacing="1" cellpadding="3"><tr><td colspan="1" bgcolor="#eecfa1" align="center"><center><b>API Indexes</b></center></td></tr><tr><td bgcolor="#fffacd"><ul><li><a href="APIchunk0.html">Alphabetic</a></li><li><a href="APIconstructors.html">Constructors</a></li><li><a href="APIfunctions.html">Functions/Types</a></li><li><a href="APIfiles.html">Modules</a></li><li><a href="APIsymbols.html">Symbols</a></li></ul></td></tr></table></td></tr></table></td><td valign="top" bgcolor="#8b7765"><table border="0" cellspacing="0" cellpadding="1" width="100%"><tr><td><table border="0" cellspacing="0" cellpadding="1" width="100%" bgcolor="#000000"><tr><td><table border="0" cellpadding="3" cellspacing="1" width="100%"><tr><td bgcolor="#fffacd"><p>Well, bugs or missing features are always possible, and I will make a
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| 11 | point of fixing them in a timely fashion. The best way to report a bug is to
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| 12 | use the <a href="http://bugzilla.gnome.org/buglist.cgi?product=libxslt">Gnome
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| 13 | bug tracking database</a> (make sure to use the "libxslt" module name). I
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| 14 | look at reports there regularly and it's good to have a reminder when a bug
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| 15 | is still open. Be sure to specify that the bug is for the package libxslt.</p><p>For small problems you can try to get help on IRC, the #xml channel on
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| 16 | irc.gnome.org (port 6667) usually have a few person subscribed which may help
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| 17 | (but there is no guarantee and if a real issue is raised it should go on the
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| 18 | mailing-list for archival).</p><p>There is also a mailing-list <a href="mailto:[email protected]">[email protected]</a> for libxslt, with an <a href="http://mail.gnome.org/archives/xslt/">on-line archive</a>. To subscribe
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| 19 | to this list, please visit the <a href="http://mail.gnome.org/mailman/listinfo/xslt">associated Web</a> page
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| 20 | and follow the instructions.</p><p>Alternatively, you can just send the bug to the <a href="mailto:[email protected]">[email protected]</a> list, if it's really libxslt
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| 21 | related I will approve it.. Please do not send me mail directly especially
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| 22 | for portability problem, it makes things really harder to track and in some
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| 23 | cases I'm not the best person to answer a given question, ask the list
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| 24 | instead. <strong>Do not send code, I won't debug it</strong> (but patches are
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| 25 | really appreciated!).</p><p>Check the following too <span style="color: #E50000">before
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| 26 | posting</span>:</p><ul><li><a href="search.php">use the search engine</a> to get informations
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| 27 | related to your problem.</li>
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| 28 | <li>make sure you are <a href="ftp://xmlsoft.org/">using a recent
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| 29 | version</a>, and that the problem still shows up in those</li>
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| 30 | <li>check the <a href="http://mail.gnome.org/archives/xslt/">list
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| 31 | archives</a> to see if the problem was reported already, in this case
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| 32 | there is probably a fix available, similarly check the <a href="http://bugzilla.gnome.org/buglist.cgi?product=libxslt">registered
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| 33 | open bugs</a></li>
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| 34 | <li>make sure you can reproduce the bug with xsltproc, a very useful thing
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| 35 | to do is run the transformation with -v argument and redirect the
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| 36 | standard error to a file, then search in this file for the transformation
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| 37 | logs just preceding the possible problem</li>
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| 38 | <li>Please send the command showing the error as well as the input and
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| 39 | stylesheet (as an attachment)</li>
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| 40 | </ul><p>Then send the bug with associated informations to reproduce it to the <a href="mailto:[email protected]">[email protected]</a> list; if it's really libxslt
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| 41 | related I will approve it. Please do not send mail to me directly, it makes
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| 42 | things really hard to track and in some cases I am not the best person to
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| 43 | answer a given question, ask on the list.</p><p>To <span style="color: #E50000">be really clear about support</span>:</p><ul><li>Support or help <span style="color: #E50000">request MUST be sent to
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| 44 | the list or on bugzilla</span> in case of problems, so that the Question
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| 45 | and Answers can be shared publicly. Failing to do so carries the implicit
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| 46 | message "I want free support but I don't want to share the benefits with
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| 47 | others" and is not welcome. I will automatically Carbon-Copy the
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| 48 | [email protected] mailing list for any technical reply made about libxml2 or
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| 49 | libxslt.</li>
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| 50 | <li>There is <span style="color: #E50000">no garantee for support</span>,
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| 51 | if your question remains unanswered after a week, repost it, making sure
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| 52 | you gave all the detail needed and the informations requested.</li>
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| 53 | <li>Failing to provide informations as requested or double checking first
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| 54 | for prior feedback also carries the implicit message "the time of the
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| 55 | library maintainers is less valuable than my time" and might not be
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| 56 | welcome.</li>
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| 57 | </ul><p>Of course, bugs reports with a suggested patch for fixing them will
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| 58 | probably be processed faster.</p><p>If you're looking for help, a quick look at <a href="http://mail.gnome.org/archives/xslt/">the list archive</a> may actually
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| 59 | provide the answer, I usually send source samples when answering libxslt
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| 60 | usage questions. The <a href="html/libxslt-lib.html#LIBXSLT-LIB">auto-generated documentation</a> is
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| 61 | not as polished as I would like (I need to learn more about Docbook), but
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| 62 | it's a good starting point.</p><p><a href="bugs.html">Daniel Veillard</a></p></td></tr></table></td></tr></table></td></tr></table></td></tr></table></td></tr></table></body></html>
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