Changes between Version 85 and Version 86 of Bugtracker

Timestamp:

Jun 26, 2015 4:00:38 PM (9 years ago)

Author:

Michael Thayer

Comment:

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Bugtracker

@@ -13 +13 @@
  * '''Do some research''' (e.g. using search engines, our [http://forums.virtualbox.org forums] and [search:?link&q=&ticket=on existing bug tickets]) before creating a ticket.  Try to '''solve as much of the problem''' as you can yourself or in collaboration with other users.
  * Describe as precisely as you can '''how to reproduce the problem''', bearing in mind that it may be triggered by something special on your own computer system.  It is often next to impossible for a developer to fix a problem that they cannot reproduce.  It may help to find other people with the same problem and compare notes.
+ * '''Attach a log file.'''  The log file contains a lot of useful information about both the host and the guest systems as well as information about what happened during a particular machine run.
  * '''Choose a summary carefully.'''  The bug tracker and ticket notifications are mainly seen by (busy) developers, and unless a summary catches their eye and looks related to the things they as an individual work on the ticket may not even be read.
  * Please stay '''polite, relevant and on-topic'''.  Try to avoid creating tickets for issues which are already being worked on, but do also try to avoid commenting on a ticket if you are not sure that your problem is the same (and not just similar) - if the ticket contains a link to a forum topic, consider going there first.  Offensive or unrelated comments and tickets take time away from other things and sap our and other people's motivation; in extreme cases we can delete them.