user_Troubleshooting.xml

Timestamp:

Feb 15, 2016 4:39:01 PM (9 years ago)

Author:

vboxsync

Message:

Manual: Added explicit note about Win7 xHCI drivers.

File:

trunk/doc/manual/en_US/user_Troubleshooting.xml

-              r59168
+              r59685
   <sect1 id="ts_win-guests">
     <title>Windows guests</title>
+    <sect2>
+      <title>No USB 3.0 support in Windows 7 guests</title>
+      <para>If a Windows 7 or Windows Server 2008 R2 guest is configured for USB 3.0 (xHCI) support,
+      the guest OS will not have any USB support at all. This happens because Windows 7 predates
+      USB 3.0 and therefore does not ship with any xHCI drivers; Microsoft also does not offer any
+      vendor-provided xHCI drivers via Windows Update.
+      </para>
+      <para>To solve this problem, it is necessary to download and install the Intel xHCI driver
+      in the guest. Intel offers the driver as the USB 3.0 eXtensible Host Controller (xHCI) driver
+      for Intel 7 Series/C216 chipsets.
+      </para>
+      <para>Note that the driver only supports Windows 7 and Windows Server 2008 R2. The driver
+      package includes support for both 32-bit and 64-bit OS variants.
+      </para>
+    </sect2>
     <sect2>

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