Unable to setup base OS using virtual box

[naveenlekhwar]

Hi Team,

I tried Oracle Virtual Box 5.12 and 4.2.28 but unable to start the ubuntu VM. Seeing below error every time. I got my system reimaged with client Windows 7

00:00:01.107602          VDInit finished
00:00:01.107602          Loading settings file "C:\Users\a371216\.docker\machine\machines\default\default\default.vbox" with version "1.14-windows"
00:00:01.107602          Loading settings file "C:\Users\a371216\VirtualBox VMs\manualUbuntu64\manualUbuntu64.vbox" with version "1.14-windows"
00:01:42.302389          ERROR [COM]: aRC=VBOX_E_OBJECT_NOT_FOUND (0x80bb0001) aIID={3295e6ce-b051-47b2-9514-2c588bfe7554} aComponent={ExtPackManager} aText={No extension pack by the name 'Oracle VM VirtualBox Extension Pack' was found}, preserve=false
00:01:42.349395          ERROR [COM]: aRC=VBOX_E_IPRT_ERROR (0x80bb0005) aIID={480cf695-2d8d-4256-9c7c-cce4184fa048} aComponent={SessionMachine} aText={Saved screenshot data is not available (VERR_NOT_SUPPORTED)}, preserve=false

[Frank Mehnert]

Seems that the VM process hangs at startup. Do you have the same problem if you use VBox 4.3.36?

[naveenlekhwar]

I tried 4.3.36 and its also not working. I have attached the VBOX.log for same

[Frank Mehnert]

According to the log file you provided it seems like prc27.2.dll is responsible. For some reason this library is loaded into the address space of VirtualBox but this library is not signed. For security reasons VirtualBox will refuse to start if an unsigned library is used. Any idea where this library comes from? Can you disable the application which provides this library?

[naveenlekhwar]

HI Team,

I removed the culprit file however still unable to start the application. Can you please look into this...PFA The logs

[naveenlekhwar]

Hi Team, did you get chance to look into issue. Kindly assist with next step. Do you think it might be related to antivirus installed on machine

[Frank Mehnert]

Please provide the VBoxHardening.log file of such a VM session. It should be located in the same directory where you find the VBox.log files.

[naveenlekhwar]

VBoxHeadening file added as per request

[naveenlekhwar]

Hi Frank, i have attached the file

[naveenlekhwar]

Adding latest logs for virtualbox into 1 zip for analysis

[naveenlekhwar]

HI Frank, did you get chance to look into logs i shared.

[Frank Mehnert]

The log files still don't show the real problem. Everything looks normal. Could you create an application dump of the hanging VM process using the Windows process explorer? If you are able to provide such a dump, please contact me via frank _dot_ mehnert _at_ oracle _dot_ com. Unfortunately I cannot provide you a server for uploading the dump so it would be nice if you could find a server and provide me the URL. Thank you!

[Frank Mehnert]

Oh, forgot to mention, the process explorer is part of the Windows Sysinternals, Google will help you.