Opened 8 years ago
Closed 5 years ago
#16114 closed defect (obsolete)
Guest W10 Enterprise N crash (BSOD) (SYSTEM_SERVICE_EXCEPTION) on W10 Pro N host - italc vnchooks.dll suspected
Reported by: | davidgaca | Owned by: | |
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Component: | VMM | Version: | VirtualBox 5.1.8 |
Keywords: | BSOD: SYSTEM_SERVICE_EXCEPTION | Cc: | |
Guest type: | Windows | Host type: | Windows |
Description
Hi,
I'm using VirtualBox 5.1.8 (but with 5.1.6 I had the same issue) in a classroom environment of 15 student PCs running Windows 10 Pro N.
Windows guests (Windows 10 Enterprise N, and W2K12R2 with update) randomly crash with "SYSTEM_SERVICE_EXCEPTION" and tend to reboot and throw the same error again.
I'm attaching:
- full Virtualbox logs
- Windows 10 Enterprise N memory dump
- msinfo32 report about host hardware and system.
After reviewing the virtualbox logs, I suspect the culprit is "vnchooks.dll" of italc, but I have no experience in debugging this issues.
"00:05:18.632201 supR3HardenedErrorV: supR3HardenedMonitor_LdrLoadDll: rejecting 'C:\Program Files\iTALC\vnchooks.dll' (C:\Program Files\iTALC\vnchooks.dll): rcNt=0xc0000190 00:25:54.692740 GIM: HyperV: Guest indicates a fatal condition! P0=0x3b P1=0xc0000005 P2=0xfffff800ce293245 P3=0xffffd0003ada1e00 P4=0x0 00:25:55.991761 AHCI#0: Reset the HBA 00:25:55.993553 AHCI#0: Port 0 reset
Thanks for your time and support!!!
Attachments (1)
Change History (2)
by , 8 years ago
Attachment: | REPORT-NO-memory-DMP.zip added |
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comment:1 by , 5 years ago
Resolution: | → obsolete |
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Status: | new → closed |
No activity in over 3 years, please reopen if still relevant with a recent VirtualBox release.
full report: https://drive.google.com/open?id=0B3s_9RJYiRDcckt0TjdYdWdrNjA