Taking a screenshot with Greenshot crashes VM on VBox 7.0

[john vc]

Hi all,

first of all I'm aware that this issue has been already mentioned in another issue in the past: viewtopic.php?p=333061 and that there is also a bug report for that #14447 but both are almost 10 years old and that is why I decided to post a new one here.

Also I created an issue in the VirtualBox Forum, with the same information. I was told I should create a bug in here, and so am I doing. ​https://forums.virtualbox.org/viewtopic.php?t=111213

Despite of navigating through the VirtualBox Forum for quite a while, this is my first post. I apologise in advanced if I have skipped some required information or missunderstood the rules of the forum.

Issue Description: When using Greenshot to take a screenshot on my Host (Windows), usually it crashes my VM. An error message appears. If I first do a backup or shutdown the VM safely, that process never ends so that I finally have to click on the OK and the VM crashes anyway.

Error message: VirtualBoxVM.exe - Error in application The instruction in 0x00007FFF773B161E referred to memory at 0x00000021A10864000. The read operation could not be performed in memory. Click on "OK" to end the program. NOTE: the error message was translated into English, i.e. it may not be exactly the same wording if my OS was in English.

Version Info of VM: VirtualBox 7.0 VirtualBox VM 7.0.14 r161095 win.amd64 (Qt5.15.2) OS Host: Edition: Windows 10 Enterprise Version: 22H2 Build: 19045.4046 Windows Feature Experience Pack 1000.19053.1000.0 OS Guest: Ubuntu 233.04 64-bit Kernel Version: Linux 6.2.0.39-generic

From VirtualBox Log:

00:00:02.358995 VirtualBox VM 7.0.14 r161095 win.amd64 (Jan 15 2024 14:59:30) release log

00:00:02.358996 Log opened 2024-03-04T15:09:31.098220000Z

00:00:02.358996 Build Type: release

00:00:02.358999 OS Product: Windows 10

00:00:02.358999 OS Release: 10.0.19045

00:00:02.359000 OS Service Pack:

00:00:02.422217 DMI Product Name: System Product Name

00:00:02.424589 DMI Product Version: System Version

00:00:02.424593 Firmware type: UEFI

00:00:02.424978 Secure Boot: VERR_PRIVILEGE_NOT_HELD

00:00:02.424990 Host RAM: 64729MB (63.2GB) total, 50905MB (49.7GB) available

00:00:02.424991 Executable: C:\Program Files\Oracle\VirtualBox\VirtualBoxVM.exe

00:00:02.424992 Process ID: 38064

00:00:02.424992 Package type: WINDOWS_64BITS_GENERIC

00:00:02.425316 Installed Extension Packs:

00:00:02.425325 Oracle VM VirtualBox Extension Pack (Version: 7.0.12 r159484; VRDE Module: VBoxVRDP; Crypto Module: VBoxPuelCrypto)

Attached you'll find my Logs folder as ZIP file.

thanks, John

PD: after posting this issue and bug, I've updated the Extension Pack to 7.0.14.

[fth0]

FWIW, the crashes happened in the Shared Clipboard thread.

[john vc]

Replying to fth0:

FWIW, the crashes happened in the Shared Clipboard thread.

Do you mean I should move this ticket to the shared Clipboard thread?

[fth0]

It was just meant as a hint for the VirtualBox devs. Since I know that the Shared Clipboard is regularly being worked on, it might increase the likelihood of this ticket being investigated.

[john vc]

Ok, I understand, many thanks for giving that hint.